The time frame for order delivery is divided into two parts:
Delivery Time : Processing Time+Shipping Time
What is the processing time?
In the event where a parcel is not claimed or refused by the receiver, DHL will attempt re-delivery. If DHL are unable to arrange a re-delivery, the parcel will be destroyed and abandoned by authorities in the receiver's country. Consequently, there will be no refunds for parcels that are not claimed or refused. In the event that your package is refused and returned to ArtofCB, any return costs incurred will be the responsibility of the customer and deducted from your store credit refund.
COVID-19 & Insurance: Please allow for extra time for delivery as a result of COVID-19 once your package has been despatched from us. USPS and DHL are operating on limited staff and these delays are unfortunately out of our control. Our warehouse team are still despatching all orders on time and cannot be held accountable for delays in your delivery as a result of third party couriers. Please note that a signature on delivery is not required at this time as a DHL/Fedex COVID social distancing protocol. Please ensure your delivery address is safe and secure as we will not be held accountable for any packages that are stolen or missing as a result of the DHL/Fedex "Safe Drop" method. If you wish to purchase parcel protection and insurance to avoid this from happening, please email us prior to ordering to ensure our team can add this onto your order total.
Pre-Order Styles: If your order contains both pre-order and in-stock styles, your delivery will not be arranged until ALL items are in stock. Please email email@example.com if you would like an alternative arrangement. We highly recommend placing a seperate order if any items from your order are urgent.
* Cancellation ：We accept free cancellations within 3 hours. If orders need to be cancelled within 3-10 hours, we will charge a processing fee of $7 per order. cancellation of order items is strictly not accepted once your order has been placed over 10 hours. The expected delivery date on all pre-order styles is an estimate only, and is not considered a formal guarantee. For an unexpected delay in the delivery date which exceeds 10 business days, you will be notified via email and our customer care team will be more than happy to discuss your options.