Please contact us before returning a defective item in order to receive the return shipping address and other instructions.
For hygiene reasons and for your protection, we do not accept returns on the following items：
Some ACC(eg：earrings / stockings / Body piercing ect. )
It does not allow to return if the white label on the clothings is cutted off.
30 DAY PRODUCT GUARANTEE
If you are not satisfied with the item you received and want to return it, you can file a claim for compensation with the following procedure.
Within 30 days of receiving the product contact us with a photo or video explaining the issue and whether you want a refund or replacement.And you need to send back the items within 30 days after receiving the product.(We assume that the time when you receive the items is the time when the logistics track delivery).
We will review the claim and contact you if we need more information.
If Approved, we will refund or resend the item, you may also be asked to return the product.
After receiving the returned item and checking that it do not affect secondary sales, we will refund (the shipping costs except).
Where do I send returns? Please contact our Customer service at firstname.lastname@example.org to get the returned address.
How about your products which are not broken but you want to return because you change your mind about the purchase?
It depends on:
Your package is on the way. We have to charge the freight for our compensation. Send email to email@example.com to get more details about the details of this return.(Return address&Expense, etc.)
You package is still in our warehouse. We can help you cancel your order without charging any fees.
If a defective/incorrect item is received, our responsibility is to replace the item with a new/correct one.
If a package is returned for destruction due to incorrect address/unclaimed, please send email to firstname.lastname@example.org to verify the package status and get the appropriate solution.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. And we do not pay tax on returns.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product.